Jointbox
Support Ticket System
Client Account
Staff Account
Client account
Track every ticket you raise, start to finish.
Register as a client to submit support tickets, follow progress, and message our team directly.
Submit and track tickets
Direct messages with support
View service & billing details
I'm staff — switch
Staff account
Manage the queue, not the inbox.
Register as staff to pick up tickets, respond to clients, and resolve issues from the dashboard.
Assigned ticket queue
Internal notes & threads
Performance reporting
I'm a client — switch
Create your client account
Fill in your service details to get started.
Your data is protected with industry-standard security.
Personal & Company
Full name
*
Full name is required.
Company name
*
Company name is required.
Client type
*
Select type
Residential
Business
Enterprise
Client type is required.
Service plan
*
Select plan
Basic
Standard
Premium
Enterprise
Service plan is required.
Group name or service address
*
Service address is required.
Network Details
(optional)
Router MAC address
(optional)
Invalid MAC address format.
IP address
(optional)
Invalid IP address format.
Contract
(optional)
Installation date
(optional)
Contract end date
(optional)
Monthly bill ($)
(optional)
Must be a valid number.
Contact & Access
Email address
*
Valid email is required.
Phone number
*
Valid phone number is required.
Password
*
Min 6 chars with uppercase, lowercase & numbers
Password doesn't meet requirements.
Confirm password
*
Passwords must match.
Create client account
Create your staff account
Set up internal access to the support queue.
Your data is protected with industry-standard security.
Account Details
Username
*
3–20 chars: letters, numbers, underscores
Invalid username format.
Department
*
Select department
IT
HR
Finance
Marketing
Operations
Sales
Support
Department is required.
Contact
Email address
*
Valid email is required.
Phone number
*
Valid phone number is required.
Password
Password
*
Min 6 chars with uppercase, lowercase & numbers
Password doesn't meet requirements.
Confirm password
*
Passwords must match.
Create staff account